Setting up 3 types of member check-ins for your classes and sessions

1. Check-in by scanning the outlet’s QR code

Facilitate easy check-ins by setting up a QR code in your gym/studio for members to scan upon arrival.

To find your outlet’s QR code:

1. Login to your business portal
2. Go to Management > Outlet
3. For each of the outlet, click the 3-dot icon and choose Download QR Code
4. You can print the QR code and place it at your reception desk

1.1 Member QR Code Check-In Process

Members have two convenient options for check-in using the QR code: via your website or through the Rezerv Mobile App.

Check-in from the website

1. Members log in to your website.
2. On the top-right corner, click the member’s name and choose My schedule
3. Click Check-in on the booked class (The browser will prompt to enable the device’s camera)
4. After the camera is enabled, scan the QR code
5. Members will be automatically checked-in to the class

Check-in from Rezerv Mobile App

1. Members open the Rezerv Mobile App.
2. Click Bookings on the menu at the bottom
3. Tap Check-in on the booked class
4. After the camera is enabled, scan the QR code
5. Members will be automatically checked in to the class

2. Manually check-in your members

In situations where members are unable to check in by themselves, you have the option to manually check them in through the business portal.

To manually check-in your members: 

1. Login to your business portal
2. Go to Services > Bookings
3. Select the class
4. Find your member’s name and click Check-in

3. Enabling Auto Check-In for your members

By enabling Auto Check-in, members won't need to scan a QR code, nor will you need to manually check them in. The system will automatically check them in as soon as the class/session starts.

To enable Auto Check-in:

1. Login to your business portal
2. Go to Services > Classes > Settings
3. Scroll to the Check-ins section
4. Turn on Auto Check-in
5. Click Save